Terms & Conditions

CREDIT CARDS

We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

SHIPPING POLICY

Shipping Time -- Most orders received before 2:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 2:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday we cannot guarantee when an order will arrive. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

OUT OF STOCK PRODUCTS

Every effort is made to have products in stock. If your product is not in stock, it will be shipped separately, as soon as possible, at no additional shipping charge to you.

SALES TAX

Viviana Crafty Creations will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

HOW WE USE YOUR INFORMATION

We use your personally identifiable information to support and enhance your use of the Site and its features, including without limitation: fulfilling your order; providing customer service; and otherwise supporting your use of the Site and its features. We may also track your past purchases to provide you with a personalized profile of your purchase history. The personal information you provide to us will also be added to our databases and used for future weekly communications regarding new travel and product offerings or other special promotions. If you wish not to receive these weekly emails you may remove yourself from our list by logging into your account, and modifying your email delivery options. By registering with VivianaCraftyCreations.com, you are automatically subscribed to our weekly email, but may choose to opt out of our weekly email list at any time.

ACCESS TO PERSONAL INFORMATION

We do not permit any third parties to access your information. Logistics services may utilize supplied information only for completing your delivery. We may use non-personally identifiable information in the aggregate, so that we can improve the Site and for business and administrative purposes. VivianaCraftyCreations.com does not sell, rent, loan or otherwise allow third party access to your information except as set forth above. In the future, should Viviana Crafty Creations be sold to a new owner, your customer information will also be transferred to the new owner, with the understanding that it will be used in the same way.

HOW WE PROTECT YOUR INFORMATION

We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

The Site uses security measures in order to protect from the loss, misuse and alteration of any information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. In addition, only those employees and third parties who need access to your information in order to perform their duties are allowed such access.

We do not store your credit card information on our servers, and do not have access to your credit card number, as it is handled by a payment gateway.

UPDATING AND CORRECTING INFORMATION

If you are a registered user, you may change your Personally Identifiable Information or email preferences by logging into your account and accessing the "my account" section of the site, sending us an email at wegotyouvivianacraftycreations@gmail.com . Please indicate your name, address and email address, and what information you would like to update when you contact us.

CHILDREN'S PRIVACY AND PARENTAL CONTROLS

We do not solicit any personal information from children. If you are not 18 or older, you are not authorized to use the Site. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors.

CHANGES TO THIS PIRVACY POLICY

If we decide to change our Privacy Policy for the Site, we will post the revised Privacy Policy here so that you will always know what information we gather, how we might use that information and whether we may disclose it to anyone. Your continued use of the Site indicates your assent to the Privacy Policy as posted. We last modified this privacy policy on NOVEMBER 24, 2024, which is the effective date of this policy.

How to reach us

If you have any questions about this Privacy Policy, please contact us at:

wegotyouvivianacraftycreations@gmail.com 

Mon-Fri   8am-5pm